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user_f58a7b
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Friday, September 2nd, 2022 11:49 PM

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Xfinity support fuzzy picture

Hi. I have a brand new 55' tv, brand new cables, but Xfinity cable is so fuzzy on every channel! Trying to watch a football game, if i didn't already know who was playing, i wouldn't know! Apps are crystal clear but live tv is horrible. I've tried everything i can think of. Changed settings. Made sure everything is tight. Ran the testing from Xfinity and it says box is running good except, it's not! 

Can someone please help?!

Thank you in advance!

Question

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Updated 

3 years ago

2.8K

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XfinityPeterH

Official Employee

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1.8K Messages

3 years ago

Hi there @user_f58a7b and thank you for your submission. Having a crystal clear reception would be something I would also want on my 55" TV too. Sounds like this could be something we need to investigate deeper. Do you have other TVs in your home that are having the same issue? 

4

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user_f58a7b

Visitor

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5 Messages

@XfinityPeterH​ thanks for the quick response! No, no other tvs. 

3 years ago

0

XfinityDilary

Official Employee

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2.1K Messages

Thanks for sharing! And for checking the wiring to make sure it's connected properly. Have you tried rebooting the TV box manually or through the App? Is this what you mean by "Ran the testing from Xfinity"? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f58a7b

Visitor

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5 Messages

@XfinityDilary​ thanks for assisting. Yes both, i manually restarted and through the app. 

3 years ago

0

XfinityDilary

Official Employee

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2.1K Messages

I appreciate you trying those steps on your end. It helps a lot. I would like to check the box signal to determine what could be causing this. Could you please send our team a private message with your full name and full address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

3 years ago

Thanks for the update. Would you mind checking all Coaxial cable connections to ensure they are "finger tight":

1

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user_f58a7b

Visitor

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5 Messages

@XfinityPeterH​ all that has be checked, tightened and seems to be in good standing.

3 years ago

0

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