Visitor
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1 Message
Xfinity Support - Corporate Executive Customer Care
I originally signed up for the $50 for 5 years 1 gig promo for new customers. I am being charged more than that, but no one can help me get it adjusted. Everyone just wants to remove the streaming saver and think thats okay.
EG
Expert
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119K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.4K Messages
2 hours ago
Hi there, @user_ea78z0. Thanks for reaching out to us here on the Community Forum and sorry to hear there is an issue with your rate. We can review your agreement and see what we can do to help.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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