Xfinity stream does not show local affiliate channels on my fire TV

Xfinity stream does not show the local affiliate channels for CBS ABC and NBC on the Xfinity stream app on my fire TV. However, the local affiliates do show up on the Xfinity stream on the app on my iPhone. What is going on here extremely frustrated with you guys

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XfinityAngie

Official Employee

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2.8K Messages

6 hours ago

user_z6j2di, thanks so much for reaching out through Xfinity Forums. I know this can be frustrating when you can't get your local channels where and when you want them. This issue is usually related to the Fire TV app's authorization, location detection, or channel rights rather than your subscription. Here are some things to try:

Confirm the Fire TV is connected to your home Xfinity Internet network.
- Some live channels have different viewing rights depending on whether the device is recognized as being in-home or out-of-home.
Sign out and back into the Xfinity Stream app on the Fire TV.
- This refreshes the device authorization and channel entitlements.
Restart the Fire TV and modem/gateway.
- Occasionally, the app doesn't correctly identify the in-home network.

Clear the Xfinity Stream app cache/data on the Fire TV.
- Fire TV Settings > Applications > Manage Installed Applications > Xfinity Stream > Clear Cache/Clear Data.
Check if the channels appear in the "Live TV" guide but show an error when selected, or if they're missing entirely.
- Missing channels may indicate an entitlement or market-location issue.
- Errors when tuning may indicate a playback or authentication issue.
Compare on another TV device if available.
- If local channels work on a mobile device and another streaming device but not the Fire TV, the issue is likely specific to the Fire TV app.

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user_z6j2di

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4 Messages

which TV brands are compatible with Xfinity stream app to watch local affiliates if amazon fire TV is not in my area

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5 hours ago

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XfinityAngie

Official Employee

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2.8K Messages

user_z6j2di, I have several brands in my own home that work well with the Stream app. LG, Philips, Hisense, and Samsung. What TV are you trying to access the Stream app on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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user_z6j2di

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4 Messages

I can access the app fine on my fire TV and it brings up every channel except my local affiliates

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2 hours ago

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user_z6j2di

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4 Messages

From what I understand what I’m being told they should be included in my streaming package with my Internet. I just wanna know why they are not

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2 hours ago

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XfinityAmandaB

Official Employee

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3.3K Messages

user_z6j2di If it is available on the other device, it would be included for the other. There may be an issue with the app on the TV; however, if it is not providing the same options. I would, for 1, make sure it shows you are connected to your home network on the TV when using the stream app, and then check the app to see if there are any updates, as well as the TV. If the TV you are using is not fully supported if may not function fully or provide all your available content.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 hour ago

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Customer Service

user_z6j2di

Xfinity stream does not show local affiliate channels on my fire TV

XfinityAngie

user_z6j2di

XfinityAngie

user_z6j2di

user_z6j2di

XfinityAmandaB

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