Visitor
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1 Message
Xfinity store 3164 N Miami Ave. Miami, FL 33127
Worse customer service experience I’ve ever experienced, 3-4 workers all on stand by while I wait almost half hour just to return my internet box, on top of that my grandfather who was waiting here to return the box was sent to T-Mobile due to worker incompetence, since I’ve been here I’ve noticed said worker on his phone just texting, hasn’t interacted with anything or anyone. Was then forced to wait another 20 mins to finally receive help after not acknowledging their mistake. This happened in the store located at 3164 N Miami Ave. Miami, FL 33127 on 10/19/26 2 PM
XfinityJustinM
Official Employee
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1.2K Messages
13 hours ago
Hi @user_rhpjr0,
Thank you for taking the time to detail your recent experience at one of our Xfinity stores. We aim to not only provide a high quality customer experience, but an efficient one as well. It seems that we have missed the mark on that today, and we would be more than happy to make sure your feedback is delivered to the right team. Please send our team a direct message with your full name and service address so we can learn more.
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