Visitor
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1 Message
xfinity stopped paying for netflix
My bill for xfinity was paid on the 28th but netflix tells me xfinity stopped paying for netflix. I was under the impression when I signed on that as long as i paid xfinity internet netflix was included.
XfinityArmand
Official Employee
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2.1K Messages
4 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @realiststyle! We are so glad to hear from you and want to help in any way that we can to address your Netflix billing concerns. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message with your details so that we can get a look at why your Netflix billing is not included in your statement.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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