Visitor
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1 Message
Xfinity Spanaway WA store
This store and the employees are absolutely beyond ridiculous. I’ve been sitting here in the store for an hr and a half to be helped JUST TO TURN IN AN OLD MODEM AND PICK UP A NEW ONE! I asked how much longer the wait would be, and was told I’d be helped in another 68-78 minutes. [Edited: "Profanity"]
XfinityRichard
Official Employee
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3.2K Messages
16 days ago
Hi there, @user_35y99k ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry for the long wait you are experiencing. I understand how frustrating it is to have a long wait time. We can get you sent out a modem to have delivered to your home if you like, so you don't have to continue to wait.
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