Visitor
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17 Messages
Xfinity should pay more attention to their customer service.
God knows how many hours I spent on this!
I moved to a new place which has something very funny which I later found to be a xfinity home. I chatted in customer service, the first one seems patient but knows nothing. It eventually prompts me to call customer service. Agent A called and say I have to create another account in another address but getting some benefits (20 dollars off as new customer). Very good! No! The call ended while transferring to xfinity home and my internet was down and my account is out of service. I chatted again, just to ask to be connected. Now the agents probably sees me as angry and continues to drop off. Finally I got to another agent, which has 8 years (as I ask many questions about: are you sure about this? He told this to me). He actually helped me to solve the internet problem but saw my phone line actually can be free! Awesome! Not really! During the process he found that I have to cancel my NOW line and recreate a new xfinity mobile. We even had to switch to another phone to continue the call! Thank God I have enough phones to do that! In the last step, which was activating the new line, I got transferred and the new agent was totally confused. I regretted I mentioned this line was from T-mobile and she was obsessed with all the details I need from T-mobile (which is another big hassle way back). Long story short, holding for more than 10 mins now while this one working on activating it.
I counted it to be over 5 hours now and I haven't get to the point to figure out my Xfinity home.
I will keep this posted. Hope someone from Xfinity can help explain why this is the case!
user_h3mbuf
Visitor
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17 Messages
2 days ago
Now that I try to say "Are you on the line?" No answer. What should I do? I hope someone can give me a link where I can email someone higher up their corporate chain.
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user_h3mbuf
Visitor
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17 Messages
2 days ago
Now the agent left after failing to activate my xfinity phone via eSim. My phone only has sim. Now it is agent Pavani.
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user_h3mbuf
Visitor
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17 Messages
2 days ago
About Xfinity home issue. 77min47s on the phone and no one is answering. I think the line is already dropped.
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user_h3mbuf
Visitor
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17 Messages
20 hours ago
I really don't have time to do all this. Hours wasted on all of it. Now my friend's phone is out-of-service and of course the sim card didn't arrive. When are you going to solve this? Please don't let me direct message. They simply don't know what they are doing.
I request that you reinstate the NOW mobile on my partner and can someone call back my phone number?
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user_h3mbuf
Visitor
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17 Messages
3 hours ago
More than 24hrs now of the agent's promise, my phone line is still not restored and the sim not arrived.
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