Xfinity Service Access Box Cover has become undone creating a fall risk

czr Hello there! Thank you so much for using our Forums and for taking the time out of your day to let us know about the equipment that needs our attention. For us to further assist you can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message