1 Message
Xfinity Servers Keep Crashing [Edited]
I've typed this 3 times now and YOUR Xfinity servers keep crashing when I try to apply tags so no tags this time, I have had bad lag for a week and when I spoke to some woman agent she claims to have remotely connected to my router and fixed it which she didn't and now I lag out of games and shows its annoying and makes me want to switch services.
XfinityJeniece
Official Employee
•
3K Messages
2 months ago
Hey there, user_0ip795, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your internet connection. I work from home and play online, too, and I know how important it is to have a solid internet connection! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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