1 Message
Xfinity sent me the wrong box
I purchased a 4K TV and need an XG1v4 4K box. After a pleasant chat with the agent a box was sent and they have sent me a Xi6 box instead which I received today. It is a very marked up, dirty and used one at that. (In my set up I require a ethernet port and coax connection which the 4k Xi6 box doesn't have).
I am getting frustrated that I stayed with Xfinity when many of my friends have left to replace with streaming. I just want to get a correct decent working XG1v4 4k box to use with my new TV.
Can anyone from Xfinity help me? How can I get someone to verify a correct XG1v4 version box in new condition is sent? Instead of an old beat up one.
EG
Expert
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112.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.4K Messages
1 year ago
Hey there, user_76mpxs, thanks for reaching out through Xfinity Forums regarding your new 4K TV box and looking to get a new cable box. We truly appreciate you choosing to keep Xfinity and want to ensure you have the right equipment for your set-up! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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