Visitor
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2 Messages
Xfinity sent me an empty box and now are charging me for phone HELP
Hello Xfinity,
You sent me an empty box ON FRIDAY JULY 11TH, I have given you the Police report number, SEE BELOW and went into the store with the box. Your Midvlae store says theft through mail is rampant
On Friday July 11th , the fed ex person handed me an empty box. I called the 800 number and they told me to get a Police report and take pictures of the shipping contents, which I did. I went into XFINITY store IN Midvale with box, they took pictures and updated my account with Police Report [Edited: "Personal Information"], they dont provide physical police reports. I sent pictures and police report and an xfinity phone rep they are charging me for phone.
my name
[Edited: "Personal Information"]
XfinityThomasA
Official Employee
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2.7K Messages
3 days ago
Thank you for reaching out to us here for help, user_3gruv4. I know I'd be reaching out too if I were in your shoes and I want to let you know you have reached the right place for help.
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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