Visitor
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5 Messages
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even worse.
Do you allow existing customers a way to get the offer Xfinity sent me? If not, I'll probably switch to another internet provider.
XfinityMartyR
Official Employee
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3.5K Messages
2 months ago
However, you may qualify for an existing customer promotion. Our team would be more than happy to have a look for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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user_ep9x45
Visitor
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5 Messages
2 months ago
Ok. Xfinity doesn’t value its existing customers, so I’ll be switching to Quantum Fiber. Congratulations on losing a customer.
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user_ep9x45
Visitor
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5 Messages
2 months ago
Ok, I'll give you one more chance. I sent a message. If I'm not satisfied with the existing customer promotion I'm offered, then I'll switch to Quantum Fiber.
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user_ep9x45
Visitor
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5 Messages
2 months ago
The "existing customer promotion" I was offered was 1 Gig plan for $85 per month with a 5 year price lock. Xfinity makes existing customers pay $35 more per month than new customers. That's $240 per year or $2100 for 5 years.
Clearly, I was right when I said "Xfinity doesn’t value its existing customers."
I will be switching to Quantum Fiber ASAP.
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user_ep9x45
Visitor
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5 Messages
2 months ago
Correction: that's $420 per year.
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user_borjlr
Visitor
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2 Messages
2 months ago
Got the exact same email and moved to [Edited: "Solicitation"] after the “new customer only promotion” nonsense. Shareholders always come first as well as my checking account.
(edited)
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user_lyfgc6
Visitor
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1 Message
22 days ago
I thought it was also $50 a month, guaranteed for five years, but now it’s $60 a month and they claim it’s a $50 price reduction from a regular $100 bill which makes your price $50. I switched because the price was better than the competitor, who also kept moving the price up gradually. This game is nonsense. You people have no morals.
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user_vi11g4
Visitor
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1 Message
4 days ago
Maybe one day Comcast will figure it out. So much time is wasted on their side and existing customers side calling into the retention department trying to get the same offer new customers are getting, just charge the same price for both. [Edited: "Profanity"]
(edited)
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