Visitor
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1 Message
Xfinity Scammers
I tried to TRANSFER my service this evening Rand was on the phone for about 40 minutes. The guy I was speaking with wanted my D.O.B, SS# , a credit or debit card, wanted to run a credit report. He said Xfinity asks for all of this now. Sounds Xfinity has scammers working for them. I was able to transfer the service myself it took about 5 minutes. Reach out to me i feel this is some [Edited: "Profanity"] I’ve been an Xfinity customer 10 plus years never had this kind of experience. Unethical and unprofessional
EG
Expert
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120.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.6K Messages
5 hours ago
Hi @user_2o0hxc this is definitely not the experience we want for our customers when reaching out for assistance with their account. Did you request or inquire about Xfinity Mobile during that interaction or adding new lines of service? If so, that may explain the request for that additional information.
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