Visitor
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4 Messages
Xfinity said I can't use my own modem
Xfinity said I can't use my own modem at my current apartment and will have to rent one? Why would i have to rent one the? The one I own works fine.
Visitor
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4 Messages
Xfinity said I can't use my own modem at my current apartment and will have to rent one? Why would i have to rent one the? The one I own works fine.
CCStephanieK
Problem Solver
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909 Messages
4 years ago
@user_cd6854
Hello, and thank you for your interest in using our services at your new place! Some modems are not compatible with our services/firmware, and in order to use your own equipment, it would need to be on our approved device list. You may find the approved devices listed here: https://comca.st/3gKVu6F
Select models are approved for select speed options as well. There will be an option to filter by your selected speed and then additional options listed on the left-hand side.
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