Xfinity Rewards

For at least the last several weeks when I go to https://customer.xfinity.com/rewards (after logging in) or using the xfinity account app, nothing is displayed for the rewards section. The page has the typical heading menus but when it first loads there are 3 dots and below that the 'box' that says 'Have a question about xfinity rewards?. Then the dots disappear and the 'Have a question about xfinity rewards? box is all that is left.

I got an email promoting a free blue tooth speaker available to me but when I log in via the instructions there is nothing to choose, no rewards, no point balance and no tier status. I have logged in and out on both the app and online. I have spoken to 8 reps who tell me I just have no rewards at this time and then pass me to some one else who thought the resolve was to reset the modem.

Any ideas?

SUPER IRRITATED!

Responses

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user_718f45

Visitor

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1 Message

3 years ago

I have tried many times since I received the reward notice and continue to say error, visit the store in Jessup and spoke tp manager told me system was down try later, that was a week ago. If you going to send out something live up to the letter. I am tried of trying and now thrown the notice away. Don't send this junk letter out if product is unavailable to get. As quoted above SUPER IRRITATED PAY SO MUCH FOR CABLE AND GET SO LITTLE.

Dave

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XfinityDena

Official Employee

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3.2K Messages

Thank you for taking the time out of your day to bring your experience to our attention. I do understand where you are coming from as I recently had a notification of a reward though my credit card and when I went to redeem it was no longer available. The rewards are until supplies last and that may have been the case when you went to redeem. I totally get how this is not the best answer or the most desirable and I am really sorry.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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coolrunkle

Visitor

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1 Message

3 years ago

good to see i'm not the only victim of the xfinity rewards!! (Edited: Please follow Forum guidelines https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c)

(edited)

2

CCAnna

Problem Solver

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874 Messages

Thank you for reaching out over Xfinity Forums @coolrunkle. Oh no, I am sorry to hear you have had troubles with Xfinity Rewards. Our team would be happy to look into this for you. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

3 years ago

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U

user_014a90

Visitor

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1 Message

@coolrunkle We clicked the "free Movie Night" and got billed 17.99 for the Mighty Ducks. [Edited: "Language"], it's in the Walmart bargain bin for $5. I spent over an hour trying to get a refund.

Don't ever click on anything from rewards.

(edited)

3 years ago

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U

user_2f2d29

Visitor

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3 Messages

3 years ago

Logged in to rewards program. Had me at wrong tier. I filled out the request with necessary info and they adjusted me to Diamond status. I log back into rewards page and nothing is different. So what gives?

1

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CCTimothyA

Problem Solver

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785 Messages

@user_2f2d29 I am sorry to hear that the rewards are not showing as updated. I can understand the frustration this may have caused. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

U

user_5a43a0

Visitor

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1 Message

3 years ago

I have been a Comcast customer for 26 years yet I can't join the rewards program. I have spoken with several reps, called phone #'s that get to people who don't have an idea on how to assist me. What a waste of time.

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to our Xfinity Forums! We really appreciate you stopping by and letting us know what is going on, on your end. You mentioned you have been a part of our Xfinity family for 20 years! That's amazing and highly appreciated. Of course, we want you to be a part of our rewards program so we would love to look deeper into this concern. Please send us a private message. Instructions below.

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_fbacc8

Visitor

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2 Messages

3 years ago

I'm experiencing the same thing! I even got an email saying I would receive it by 03\21. It's now 04\02, still no Bluetooth Speaker😒 And I don't have a way to inquire about it😐 And I'm a diamond customer (a joke🙄). I didn't ask for this lie😠

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SeismicForce

Contributor

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88 Messages

3 years ago

Just FYI update - I did receive my Bluetooth speaker after my original post at some point and it works great.

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user_jovi17

Visitor

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1 Message

3 years ago

Hi,

I got an email saying I'm entitled to a Bluetooth speaker, since I'm a Diamond member.

I put in for the reward.

I got an email, on Feb 8th, basically apologizing for the speaker not being sent...due to supply chain issues.

The email said the gift was scheduled to be shipped the week of Feb 21st, 2022.

I still have not received the speaker...

Nor have I heard from Xfinity, again.

Can you PLEASE look into my account...and find out IF/WHEN I should be able to get the speaker?

I was looking forward to it!

And I've spent enough money with Xfinity to deserve the 'gift'!

Please don't offer something if you're not going to go thru with delivering it!

1

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CCMorgan

Gold Problem Solver

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3.3K Messages

For those of you that have already posted in this thread and are still experiencing issues receiving your reward, please follow Ashley's directions above to send us a DM. We will need your first and last name, along with your physical address.

I no longer work for Comcast

3 years ago

0

funky6336

New Poster

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8 Messages

3 years ago

When you figure it out let me know because I am going through the same thing and there's a Top Gun movie in there free to keep and I can't even log into my rewards account to look at my pass rewards or get a new reward it just is not opening so I feel your pain let me know if you figure it out I was at Comcast today Xfinity here in my town and then I had to make an additional phone calls Xfinity yikes I am through

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funky6336

New Poster

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8 Messages

3 years ago

I don't need you to reset my modem I am connected to my internet I have cleared all my cash I have restarted my phone everything and nothing and they couldn't do anything for me at the store either

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funky6336

New Poster

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8 Messages

3 years ago

Me too!!! The web people need to look at their website because I'm not the only one I'm looking at this site that's having the same problem

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Customer Service

user_b47588

Xfinity Rewards

user_718f45

XfinityDena

coolrunkle

CCAnna

user_014a90

user_2f2d29

CCTimothyA

user_5a43a0

CCAshley1

user_fbacc8

SeismicForce

user_jovi17

CCMorgan

funky6336

funky6336

funky6336

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