Visitor
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2 Messages
Xfinity Rewards Program Eligibility
Hi There, I have been a customer since 2022 and I have been getting email to join the Xfinity Rewards program. I tried to join the Xfinity Rewards program but was unable to log in, I get this message everytime "We can't offer you rewards right now Your account isn't eligible". After reading and understanding the FAQ, I can confidently say that I qualify for the access. I tried call and talked an agent and I used the chats services and no one is able to help me. I am hoping some is able to get me access to affinity rewards
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hi there. I'd love to get a ticket opened to have the status of your account investigated for the rewards program.
Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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user_4fcc86
Visitor
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3 Messages
2 years ago
I’m having the same issue and I’ve had service for 9 years.
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Vmartine88
Visitor
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1 Message
2 years ago
Same issue I was a member now can no longer log in. 2weeks no response to ticket ECM Ticket ECM0002569650
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user_4fcc86
Visitor
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3 Messages
2 years ago
They say I’m not eligible to join rewards because I get service via my HOA despite the fact I pay for significant upgrades beyond the condo provided offering.
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