Visitor
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3 Messages
Xfinity Rewards - Perplexity Pro One-Year Subscription Issue
Hello Xfinity Team,
I am a Xfinity Rewards Diamond-level member, and I have been trying since December 2024 to redeem the one-year free subscription to Perplexity Pro, that is supposed to be available until August 2025. I have repeatedly checked my Xfinity Rewards account but could never locate the offer.
When I contacted Perplexity AI, they confirmed that the offer is/was still active, but stated that their partner, Xfinity is solely responsible for distributing the redemption codes. However, when I reached out to Xfinity support via email, I was informed that the offer was (allegedly) no longer available. Could you please help me locate the offer/code? As I am sure you appreciate, this is a great offer that I have wanted to take part in but have never been able to find the offer code necessary to activate this one-year free subscription. I would further appreciate it if you would confirm what perplexity shared with me, that the offer is still current and active for select Xfinity rewards members, and can you include the process for eligible customers, like me, to retrieve their redemption code? I would really appreciate any guidance and assistance on how I should proceed.
Thank you!
Best regards,
[EDIT]
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XfinityAbby
Official Employee
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198 Messages
1 month ago
Hello @user_g4mim1. Thank you for reaching out on our Community Forum. I am sorry to hear you were having trouble getting that redemption code. Unfortunately, all codes had to be claimed by 1/31/25 and can be used up until 8/28/25. If you did not receive the claim code by 1/31/25, then you would not be eligible to use this reward.
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user_l6kl6p
Visitor
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4 Messages
5 days ago
After logging in and trying this url: https://forums.xfinity.com/direct-messaging
I was automatically redirected to forums.xfinity.com without the dm part.
How do I get customer support direct messaging for this perplexing issue.
How do I DM XfinityAbby?
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user_jj5j9b
Visitor
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1 Message
5 days ago
I responded to the Perplexity offer when it was presented to me. I don't remember the date. It turns out I do not have the Perplexity Pro service I thought I was using. Can you fix this?
Thank you
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