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karins4
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20 Messages

Saturday, August 17th, 2024 7:06 PM

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Xfinity Rewards Olympics Passport pin

I don't know where to put this because I am having problems with Xfinity Rewards and it doesn't have a category.  How do I get help finding out when my pin will be shipped from the Olympics passport reward?  I unlocked the pin reward after getting stamps on July 15 and it said a pin was being shipped but I've heard nothing since.  I tried the chat bot but keep going in circles trying to get help with Xfinity Rewards.  I tried the online form for rewards help but I get "sorry there has been an error".  When can I get the pin I unlocked from the rewards?  I do have a screenshot of unlocking the pin if you need it.

Question

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Updated 

8 months ago

125

6

user_nhof9d

2 Messages

9 months ago

I  got my envelope, but it was COMPLETELY EMPTY.  Yup, no pin.

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karins4

Regular Visitor

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20 Messages

@user_nhof9d​ oh no!  Odd that they would send you an empty envelope.

9 months ago

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EG

Expert

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110.2K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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karins4

Regular Visitor

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20 Messages

9 months ago

I have been dm'ing with support and they opened a ticket but no updates on my pin yet.

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EG

Expert

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110.2K Messages

9 months ago

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karins4

Regular Visitor

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20 Messages

8 months ago

My Olympic pin finally arrived!

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user_nhof9d

2 Messages

@karins4​ glad your pin arrived.

8 months ago

user_jaw6uo

1 Message

8 months ago

I got my pin, but the needle point was so bent it punctured through the backing piece. When I finally got the backing piece off, it broke :(

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for reaching out to us @user_jaw6uo! We regret to hear the needle point was bent causing the backing piece to break. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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8 months ago

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