Monday, May 13th, 2024 2:47 AM

Xfinity rewards is a scam

I’ve been a loyal customer of comcast for 13yrs. Yet your company offers a reward program with no rewards, I’ve been submitting different rewards for 2 yrs but still haven’t won nor received any promos. Ppl are dropping their accounts with xfinity everyday for cheaper options. How about keeping an rewarding customers that gas been loyal to you. Please do better with customer service. Shame on comcast. Currently looking for better options 

Official Employee


1K Messages

2 months ago

Hey u/user_mq8buv,


Thank you for visiting our official Xfinity Reddit community support page. We appreciate you taking the time to provide us with your feedback regarding our Xfinity Rewards program. We will be more than happy to pass it along. Some rewards we are running are:


-> Dollar Movie Nights
-> 50% off Mobile Accessories
-> Forrest Gump movie redemption (May 13 through May 26)
-> Universal discounts
-> and our MLB ticket giveaway

1 Message

4 days ago

Scared me with free tickets to baseball game then never gave them to me and refused and ignored my complaints. Cowards won't answer my emails

Official Employee


1.1K Messages

Howdy user_4g09z9

There is actually no way to email Xfinity Rewards for questions, our team here would be the ones to help. We can easily research this for you, we keep extensive records and nothing is lost when it comes to those types of details regarding rewards, our systems are amazing.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. I hope it would be okay to also circle back here to our public forum to share the results of our research with the community. 

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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