1 Message
xfinity rewards free movies
9-22-2023 keep getting case numbers for not being able to redeem free movie rewrds, states i claimed them but never shows up under purchases, xfinity generates a case number than closes it stating resolved yet never spoke to anyone on the issue,
XfinityNicolas
Official Employee
•
1.1K Messages
2 years ago
Hey @user_df93bf, thank you for reaching out to Xfinity Support on our Forums. We definitely don't want you missing out on the awesome rewards. Although it isn't showing under purchases, when you go to the movie does it show a free watch option after redeeming? I can also check on the tickets if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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