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Visitor

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9 Messages

Sat, Sep 11, 2021 6:46 AM

Xfinity Rewards - Error

Hi,

I have contacted Xfinity support five times now and each time they email me a link to sign up for Xfinity rewards. The fifth time the agent said the submitted a ticket and said wait 24 hours snd you will be good to go. Well it’s now been 24 hours snd I still get error below every time I try to access Xfinity rewards from any device:

rendering error occurred: undefined is not an object (evaluating 'e.substr)

i just reached out to Xfinity anc after literally writing the about statement the agent said can you elaborate? And before u could answer said no I can’t help sorry and ended chat. I’m so annoyed and [Edit: Language]. Verizon fios isn’t sounding so bad after all. 

Official Employee

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439 Messages

1 m ago

Hello, @Loadking, I'm very sorry to hear you're getting this "undefined is not an object," error message. I can imagine this is frustrating after contacting us five times. This is a very strange error message, but we will do all we can to help. Send us a Direct message using the chat icon on the top right side of the page so we can take a closer look at the ticket and review steps we can take to assist. Just include your name and service address and send your message to "Xfinity Support." 

Loadking

Visitor

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9 Messages

@XfinityJosephA 

just sent message to Xfinity support with the check mark. 

Loadking

Visitor

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9 Messages

1 m ago

Update:

I just tried on my 2nd laptop and this time got error:

A rendering error occured: Cannot read properties of undefined (reading ‘substr’)

Visitor

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1 Message

@Loadking Was this issue ever resolved for you? If so, were you able to fix this yourself or did the support team handle it? I’m getting the same error message no matter what I do. 

XfinityEthan

Official Employee

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381 Messages

Hi, @averyhome. We can look into your issue here. Can you send a direct message with your name and address?

 

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Loadking

Visitor

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9 Messages

@averyhome nope neither customer support nor I was able to fix it. They keep giving me the run around. I’ve tried to contact them every way possible but still have yet to fix the issue. It’s been two months now. 

Visitor

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1 Message

1 m ago

I'm glad I found this. The same thing is happening to me!

Official Employee

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266 Messages

Hello @RemBren, could you please send our team a private message with your full name, full address, and username? Our team can most definitely take a further look at this issue.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Loadking

Visitor

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9 Messages

@RemBren well good luck I’ve been trying to get it fixed for two months and two things keep happening either customer service doesn’t take me serious or they just keep giving me the run around. 

Visitor

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8 Messages

1 m ago

Another customer  here reporting the same issue here in Indana as well  as soon as i click on xfinity rewards , it opens a new tab an shows the following (

This site can’t be reached

Check if there is a typo in www.customer.xfinity.com.

  • If spelling is correct, try running Windows Network Diagnostics.
  •   DNS_PROBE_FINISHED_NXDOMAIN

its not on our side its theirs ..i used to be a host on a website before they went bankrupted an poofed out of existance ...an this place had alot of errors in there domain... any who  i hope their supervizers contacts the ones that knows these errors an fixes the problem soon 

Loadking

Visitor

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9 Messages

@user_5ed44e Nope they don’t give a single bit about it. I keep getting told oh we trying you should received a phone call and ain’t no one called me. Oh well that person shoulda reached out give them one more day. Then no one calls again. It’s so insane I’ve never had this many issues with one company and Verizon wifi is steadying to sound real good.  

XfinityChe

Official Employee

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6.1K Messages

Hi @user_5ed44e, thank you for sharing your experience. I'm sorry for the frustration this may be causing and would like to see how I can help to ensure you're getting the rewards you deserve. Can you please send a direct message by clicking on the Direct Messaging chat icon in the top right corner of the page? Then click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat. Please include your first and last name and full address so we can begin to investigate.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Loadking

Visitor

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9 Messages

1 m ago

@Xfinity Support  You got all these people telling you there is an issue ADDRESS IT! FIX IT and if you can’t then tell us the truth you can’t and stop leading us on! 

Visitor

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3 Messages

1 m ago

I am having the same issue. 

Visitor

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8 Messages

13 d ago

It should be fine now ... its working on my end ..an if its still not working  for the rest of you all ...i wish you the best ..(>‿◠)✌

Loadking

Visitor

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9 Messages

@ConcernedCustomer nope doesn’t work for me still had someone from. Operate call me yesterday asking fir proof made me send several screen shots after clicking their exact links and many devices as if I was lying for fun of it. 

Visitor

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3 Messages

Nope still getting the same error.

Visitor

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1 Message

10 d ago

I just signed up as a new customer and got this same error message

Official Employee

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475 Messages

Hello, @user_a90976, I'm sorry to hear you ran into that same error message when trying to get set up for our Rewards. I was so happy to hear about Xfinity Rewards when we rolled it out, I'm all about rewards programs with other apps lol. It's a great way to show our appreciation to our loyal customers, so I get why you want to get that setup. Are you getting that error message from a specific link, or are you just visiting the Xfinity site to sign up for Rewards? Also, are you able to try a different device or browser to see if you still run into that same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 d ago

Same problem as everyone else...ive tried from different browsers and different computers...even tried from my iphone...same thing "A rendering error occurred"...ive called you guys about it...i even gave the rep my username and password for them to try it on their own computer...same thing...its not us...

XfinityAbbie

Official Employee

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596 Messages

@Shadow52779 Hello and thank you for taking the time to reach out and let us know you're also experiencing an issue.

 

I would like to look into this for you. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I’ve received 2 phone calls, was told it was being escalated and have never heard a thing. Still getting the error. 

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