@XfinityJosephA 

just sent message to Xfinity support with the check mark. 

Did you ever get it resolved? 

 Nope they dont care. Guess it will take a class action till they do. 

@Loadking Was this issue ever resolved for you? If so, were you able to fix this yourself or did the support team handle it? I’m getting the same error message no matter what I do. 

Hi, @averyhome. We can look into your issue here. Can you send a direct message with your name and address?

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@averyhome nope neither customer support nor I was able to fix it. They keep giving me the run around. I’ve tried to contact them every way possible but still have yet to fix the issue. It’s been two months now. 

@XfinityEthan​ GETTING ERROR WHEN OPENING REWARDS PAGE A rendering error occurred: Cannot read properties of undefined (reading 'substr').

@user_4a8d8b Thank you for reaching out about the error message you are receiving.

Could you please send our team a private message with your full name and full address? I can most definitely take a further look at this issue.

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hello @RemBren, could you please send our team a private message with your full name, full address, and username? Our team can most definitely take a further look at this issue.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

@RemBren well good luck I’ve been trying to get it fixed for two months and two things keep happening either customer service doesn’t take me serious or they just keep giving me the run around. 

@user_5ed44e Nope they don’t give a single bit about it. I keep getting told oh we trying you should received a phone call and ain’t no one called me. Oh well that person shoulda reached out give them one more day. Then no one calls again. It’s so insane I’ve never had this many issues with one company and Verizon wifi is steadying to sound real good.  

Hi @user_5ed44e, thank you for sharing your experience. I'm sorry for the frustration this may be causing and would like to see how I can help to ensure you're getting the rewards you deserve. Can you please send a direct message by clicking on the Direct Messaging chat icon in the top right corner of the page? Then click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat. Please include your first and last name and full address so we can begin to investigate.

@starlight2205  They dont care and wont fix it. Had some corporate lady pretend to care but then ghosted me.

I got a call from corporate last week, told it was a problem on the back end.. obviously.. and they were working to fix it. Haven’t heard anything since then.

@ConcernedCustomer nope doesn’t work for me still had someone from. Operate call me yesterday asking fir proof made me send several screen shots after clicking their exact links and many devices as if I was lying for fun of it. 

Nope still getting the same error.

Hello, @user_a90976, I'm sorry to hear you ran into that same error message when trying to get set up for our Rewards. I was so happy to hear about Xfinity Rewards when we rolled it out, I'm all about rewards programs with other apps lol. It's a great way to show our appreciation to our loyal customers, so I get why you want to get that setup. Are you getting that error message from a specific link, or are you just visiting the Xfinity site to sign up for Rewards? Also, are you able to try a different device or browser to see if you still run into that same issue?

@user_a90976 They dont care all these replies are just to get you to be quite for the time being.

@Shadow52779 Hello and thank you for taking the time to reach out and let us know you're also experiencing an issue.

I would like to look into this for you. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I’ve received 2 phone calls, was told it was being escalated and have never heard a thing. Still getting the error. 

Sorry to hear you are also having this error. Please send us a private message with your full name and service address to get started. 

To send the requested information in a private message to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3qmzipf
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the >icon to send it

@Speedy079 they wont fix it dont let this bs pre written reply fool you

@user_f1a0cf I wish.. still dealing with it months later. Never have been able to get into and see rewards. 

@user_f1a0cf I opened a new case about it because “something” happened with my old one. In this one I submitted my browsers logs so hopefully that can see what the error actually was and how to fix it. It’s nothing on our side form what I saw. 

Still not working. From my experience so far Xfinity technology is very fragmented. They have too many different websites/apps/mobile apps. Nothing really talks to each other. They expect us to download all these Apps that do just one thing each. Not very good customer experience.

I have this exact same issue has anyone had it resolved yet?  I talked with a tech support person today and they said they would send me a link that "definitely would work"  I asked them if they would be willing to bet a month's payment on it, but they didn't seem interested in that idea.  

Hi there @rossmat8! Thank you for reaching out. I am sorry to hear that you are also experiencing this issue. Please send us a DM for help.

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_9d4222  Nope. Been dealing with a ticket to get it fixed for nearly 3 months.

Me neither. Spent a lot of time with support and finally gave up. Not worth the time.

same. it really  sucks.

still working with support