Xfinity rep offers ‘fake’ bundle deals and costs you hundreds of dollars??

Has anyone else been victimized by a ‘fraudulent’  bundle deal offered by an Xfinity chat agent? But then Xfinity never applies the discount to your account and forces you to pay for the supposedly “free” mobile line AND the internet service?

Then when you bring it to their attention, they offer to pause charges while their fraud team reviews your ticket info; MEANWHILE your account is accruing late fees unbeknownst to you (because the rep told you they paused charges to your account). This cycle goes on for months as all the reps (in person and online) keep giving you the runaround, saying the mobile team and internet service team are too separate for them to get involved in the other,,, even though the rep that offered you the failed bundle deal did not care about the separation.

You finally cancel the mobile line because you’re emotionally distressed and exhausted from the months long back and forth with Xfinity reps while your account accrues charges and you never used the mobile line anyway. Then you end up paying a total of about $300 more in Xfinity bills than the fraudulent plan the Xfinity rep offered would have had you pay if it were a legitimate deal.

And then months later you also cancel your internet service because you are now distrustful of Xfinity due to your emotional distress and financial losses as a result of their misrepresented bundle deal.

Then, Xfinity increases your final bill BY $44 while STILL labeling it as a “regular monthly charge”,,, that did not previously apply until you asked to cancel your service…

This happened to me and I need to know possible next steps and if this is a pattern with Xfinity.