Visitor
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5 Messages
Xfinity refuses to fix my service
Xfinity refuses to fix service on my phone. I’ve spent hours including on the phone and in the store doing the same thing 8-10x with there “fixes” I’ve also been transferred to apple and tests done on my phone. Phone is fine, was told it’s Xfinity service issue by apple
XfinityJanelle
Official Employee
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2.5K Messages
2 hours ago
It looks like you created a new public post, instead of sending a direct message, @user_m72qdk. Can you please try the direct message option again? We will be standing by.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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