Visitor
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3 Messages
Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged
Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge.
And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months.
I spoke almost 30- 40 times with customer care yet no solution provided
XfinityQuemekia
Official Employee
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899 Messages
6 hours ago
I am incredibly sorry that you’ve been stuck in this loop for six months. Speaking with support 30 or 40 times without a resolution is beyond exhausting, and I completely understand why you feel this is unfair.
To be transparent about the SIM card, Xfinity Mobile SIMs are often "locked" to the specific IMEI of the phone they were shipped with for the duration of a device payment plan @user_gr563t.
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user_gr563t
Visitor
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3 Messages
6 hours ago
So I was brought into this by customer care only saying they give offer and pulled me from mint network to Xfinity with device and now that device not working and I am still paying.
how come I pay for a device which is not working and also how do I use my line if phone is not working
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