2 Messages
XFinity Pods Don’t Work
For the past year I’ve been in a battle with XFinity. It’s come to the point where I just don’t know what to do. While the service is great, the equipment isn’t.
When they installed my router, they placed it on the opposite side of the house. Which is really barely reaching the opposite end, where all the bedrooms and office is located.
Therefore, I purchased two XFinity Pods (2nd Gen) and they work well, UNTILL there’s a service outage or they are working on repairing something.
I have submitted so many tickets. So many phone calls. Went to 4 different stores, and they wouldn’t exchange the pods. They simply do not reconnect. They just blink white. They’ve been reset it multiple times by me and customer support.
So I purchased a new one, because they wouldn’t trade the older one. And recently we have a service upgrade, and the pod no longer connects, AGAIN. I am on my 3rd pod now. And can’t afford to continue to buy new ones. They are expensive. Specially for a problem I’m not causing.
I simply don’t know what to do, and I’m looking into just buying my own equipment. I can’t even put a Ethernet cable back here on the bedroom side, because the router is so far away on the other opposite end.
can someone provide me some advice. Can they come back out and place another Ethernet cable that lead to the other-side of the house? Would I need to pay for this? Can they work from the original phone lines that once existed? Any advice.
Accepted Solution
XfinityJorge
Official Employee
•
1.6K Messages
6 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_lwu499
1 Message
6 months ago
The same exact thing is happening to us. We lost our internet they came and replaced the router "with a stronger one" and now our pods connect periodically. They will connect and the all of a sudden stop connecting. We have 3 pods and sometimes 1 will show as on line and the other 2 will be off line then all 3 will be on line then none of them will show as on line. VERY annoying. . We called customer service and they re-set everything and it is still happening
1
0
user_qb2s1m
7 Messages
6 months ago
You are not alone. Same issue. One day my pod just disconnected and I can never get it back. Bought a new one too. When attempting to activate through the app on multiple phones i get the message, "Let's Try that Again. Sorry, we ran into a problem. Please Try again or go back to previous screen."
If you ever get around this let me know. I spent an 1.5 hours on chat with a customer agent and nothing was resolved.
2
0
user_1dlujn
2 Messages
4 months ago
Did you ever get this issue fixed and do you have any advice?
1
0
spysir
Visitor
•
1 Message
4 months ago
I have yet to see a direct answer to the problem. I have to restart my router/modem every morning and at least once more during the day to get my pods back online.
Xfinity’s answer is to reset the pods. But they fail to answer why the pods are disconnecting.
At over a hundred dollars a pop, I’m not about to replace all three of mine.
Feeling very frustrated.
1
0