Xfinity Outage

Yup. And it gives zero information besides service will be restored once power is back on. Power has been back on for 2 days but Xfinity is still out. It is absolutely ridiculous that your company has not provided a single update on this. I also do not believe any of you when you say “oh we don’t have anymore info than what the app says”. This outage has gone on far too long and the communication from this company is non-existent. 

I have also filed complaints with the better business bureau and the state of Michigan. 

We appreciate you sharing your experience @user_4wsf90. While power may be on for you, it may not be available in other areas where our network may need power. As you do have notification within the Xfinity App, our teams are aware that services are not active within the area. Please keep an eye on the Xfinity App for any future updates.

lol same pre-written response that’s always given by Xfinity. Again, your app doesn’t provide any updates and has been useless. Still absolutely no information or answers. Your customer service is awful. I cannot wait to cancel my service and never deal with you guys again. 

Thanks for nothing. Can’t get any real answers from anyone at Xfinity.