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ahm_2191
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Monday, June 22nd, 2026 1:40 PM

Xfinity outage!!

I’m kinda getting annoyed by all these outages by Xfinity but I think what really is annoying me is that I don’t get any notification that’s it’s out until I specifically request a text. The outage was reported at 3:50am that’s around the time my mom woke up and realized it was out. Not once did I get a text until 8:18 this morning to tell me when it would possibly be fixed. I also miss when WiFi is out I could still watch tv not any more everything is connected. 
Does anyone else have this issue?

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2 hours ago

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118.6K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

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3 hours ago

Good Morning, @ahm_2191! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience in with your service, it certainly is not what we want for our customers. I know how important it is to have a solid connection within the home, and any hiccups certainly add stress to household. You can enroll in proactive notifications for any service interruptions by following the steps here. Once enrolled, if there is an active interruption you will get notified with an ETA of when it will be resolved. You can keep the most up to date on interruptions, and even request a billing adjustment for the downtime by view the interruption map here or by using the Xfinity App. Please let us know if you have any other questions/concerns, we are happy to help! 

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ahm_2191

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12 Messages

3 hours ago

See it doesn’t really help when I still

never got a text from Xfinity until I requested a text. Also I’m already subscribed to the specific text and didn’t get anything 

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ahm_2191

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12 Messages

^^ this is what I’m talking about I guess having an outage wasn’t a proactive message 

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3 hours ago

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XfinityAdrienne

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Hmm, that is certainly strange @ahm_2191! With the service interruptions, they should send the notifications that there is an area wide interruption, there may be some delays with getting the notices. I know you had mentioned there were frequent interruptions at your location. I would be more than happy to look into the details on our end. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
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2 hours ago

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