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user_zjt0r1
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Friday, February 6th, 2026 11:44 AM

Xfinity outage in Nashville

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday February 5. Yesterday came and the date was then moved to February 7. It is quite apparent that Xfinity is not actually working to restore coverage and once February 7 arrives they will move the date again. This is unacceptable. People rely on Internet for work, school, etc. 

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5 hours ago

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XfinityJeff

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628 Messages

11 hours ago

Good morning @user_zjt0r1, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the internet service in your area, I know that a lot of the Nashville area is still having issues because of unsafe conditions or problems with power, but you have come to the right place for assistance. When you check on the Xfinity app, does it have any additional information about the service interruption effecting your service?

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user_zjt0r1

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I live in an apartment complex and for days we only received notifications from xfinity assistant saying they were aware of the outage and that technicians were working on it. Initially no time frame was given for restoration. Days ago we received notification from Xfinity Assistant that we would have it restored yesterday February 5. Our Apt management team also emailed us all with that date. Yesterday came and went without it being restored. I received another notification from Xfinity Assistant yesterday now claiming it would be restored February 7, tomorrow. I don't believe this and I don't think this outage is being worked on at all. I am sure that tomorrow the date will be pushed again. 

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10 hours ago

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XfinityJeff

Official Employee

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628 Messages

There could be quite a few reasons that work has yet been able to finish under these conditions, but we can take a look at the account and see what it is showing for the service issue @user_zjt0r1. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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10 hours ago

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user_zjt0r1

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I have sent that direct message. 

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9 hours ago

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user_57a76f

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5 hours ago

I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday February 5. Yesterday came and the date was then moved to February 7. It is quite apparent that Xfinity is not actually working to restore coverage and once February 7 arrives they will move the date again. This is unacceptable. People rely on Internet for work, school, etc. 

Same here! All of the above! Time to cut...

(edited)

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