user_iiczn4 I am sorry, I also pulled up the link, and it is working on my end as well. Do you have any firewall settings that may prevent you from accessing the site?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am also getting a 404 error or just the dark blue background for the voice mail area, but no text. It worked for me last week, but not at all today. There have been some Windows updates since.
Thank you for reporting this issue, huffstutler57. Let's troubleshoot this together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have had problems trying to access Xfinity voice webpage for several days now. I use this page to forward my home phone to my cell phone I am using *72 and *73 now but I have to be home for that. It is much more convenient to do it online. I chatted (text) for an hour with Xfinity and got nothing but frustration. They kept saying it was my device but it happens on all devices including laptops. I finally exited the chat.
Thanks for your comment, shironfarm. I'm sorry to hear you're experiencing a similar issue. Have you tried any troubleshooting steps, such as clearing the cache and cookies or using a different browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is not the firewall, nothing has been changed. Things were working fine last week. I can access xfinity email just fine but the voice link does not work. Just error 404 or blank blue screen.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am experiencing the 404 error problem also. I cleared my cache, history, and cookies on my Chrome browser, closed the browser, reopened the browser, and received the same error. I also get the same error using the Edge browser and on my iPhone 15 as well. I called Customer Service yesterday and they reset the system (took about an hour) but this did not resolve the issue.
bobh1010 It looks like our engineering team is on top of this already and is now showing as a reported issue and is working to resolve the issue with the Xfinity voice page as soon as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've had the same issue for days now. There were no changes made to my computer or phone settings that would suddenly cause this to happen. And, there were no apparent updates to the system that could have caused settings to change (I do have apple products). Can't get to voice mails or call history. Once or twice the black screen appeared that suggested it was trying to load, but now I only get the same error msg noted in the other posts.
This has happened a number of times over the last few weeks, but the problem seemed to correct quickly. Plus there were increasing time lags in the call history updating...as compared to what it had been. This outage has been much greater, though.
Hello, @user_v7jtoo thank you for taking time out of your day to reach out and reply to the post. I just checked the website, I get a screen that looks like it will start to load and is just blank. When refreshing I get the 404 page not found error, that is being mentioned on the post. Checking our engineer board, I do see a ticket was opened yesterday 8/27 related to unable to use Xfinity App or website for Xfinity Voice features. With this being a known issue the engineer experts are actively working to fix as quickly as possible, I'll monitor the ticket for updates and make sure to stay in touch with you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue. Looks to be connect.xfinity com/voice link is not functioning. It gets hung up and does not open voice site. Happens on every device and on Xfinity website. It's not a user issue.
user_ovto8w, Thanks so much for reaching out to Xfinity Support. We are aware there is a known issue with this link, and we are working to get it fixed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've been having the same issue this past week. I had been able to view my Xfinity Voice Call History before this past week on my Android phone. Now I get a blank page. I can see my Xfinity email. No settings on my phone have changed since last week when I could see my Call History. At first I couldn't see my Call History on my Windows 11 desktop but I can see it there now. But still not on my Android phone.
I have deleted my phone browser cache, cookies, etc. more times than I can remember. I tried Chrome and Firefox. I've closed my browser and restarted my phone several times.
I'm glad the Xfinity engineering team is finally working on this issue. It's frustrating when tech people immediately blame the customer's device for the issue when it's really their own system.
Please keep us updated on this important Xfinity Voice issue.
Hi @user_aukz67, thanks for sharing your experience and the steps you have taken. We'll be sure to circle back and let you know of any new developments that occur!👍
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_anheze, thank you for letting us know you are having the same issue. We will continue to monitor the ticket for updates and circle back with anything we receive.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am pleased to hear your issue has been resolved @user_ovto8w. Never hesitate to create another public post for any of your future account and service needs!
not working for me as well. just added mobile to my account, switched from google fi, and not thrilled with the visual voicemail app not having transcription (fi had that). i was going to be ok with 'readable voicemail', but that has to be enabled through the website (connect.xfinity.com/voice) which doesn't work!
Thanks for reaching out to us we do apologize for any inconvenience, for your Xfinity voice services have you tried going back to the link after you've cleared your cache and cookies or even tried a different browser
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Try incognito mode on computer. Worked for me. My other computer does not have any issue so site does work. Phone app also works but is harder to navigate to where I want to go. I only use call forwarding and call log not email.
EG
Expert
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113K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2K Messages
8 days ago
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Zorro27
Visitor
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6 Messages
8 days ago
I am experiencing the same issue since this morning.
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shironfarm
Visitor
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1 Message
8 days ago
I have had problems trying to access Xfinity voice webpage for several days now. I use this page to forward my home phone to my cell phone I am using *72 and *73 now but I have to be home for that. It is much more convenient to do it online. I chatted (text) for an hour with Xfinity and got nothing but frustration. They kept saying it was my device but it happens on all devices including laptops. I finally exited the chat.
4
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bobh1010
New Poster
•
5 Messages
8 days ago
I am experiencing the 404 error problem also. I cleared my cache, history, and cookies on my Chrome browser, closed the browser, reopened the browser, and received the same error. I also get the same error using the Edge browser and on my iPhone 15 as well. I called Customer Service yesterday and they reset the system (took about an hour) but this did not resolve the issue.
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user_v7jtoo
Visitor
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3 Messages
7 days ago
I've had the same issue for days now. There were no changes made to my computer or phone settings that would suddenly cause this to happen. And, there were no apparent updates to the system that could have caused settings to change (I do have apple products). Can't get to voice mails or call history. Once or twice the black screen appeared that suggested it was trying to load, but now I only get the same error msg noted in the other posts.
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user_aukz67
Visitor
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4 Messages
5 days ago
I've been having the same issue this past week. I had been able to view my Xfinity Voice Call History before this past week on my Android phone. Now I get a blank page. I can see my Xfinity email. No settings on my phone have changed since last week when I could see my Call History. At first I couldn't see my Call History on my Windows 11 desktop but I can see it there now. But still not on my Android phone.
I have deleted my phone browser cache, cookies, etc. more times than I can remember. I tried Chrome and Firefox. I've closed my browser and restarted my phone several times.
I'm glad the Xfinity engineering team is finally working on this issue. It's frustrating when tech people immediately blame the customer's device for the issue when it's really their own system.
Please keep us updated on this important Xfinity Voice issue.
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user_1c6dzb
Visitor
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1 Message
1 day ago
Still not working. Don't know why problem still exist after everyone stating the same issue. Hope issue will be resolved soon/.
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patrick64
Contributor
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19 Messages
20 hours ago
not working for me as well. just added mobile to my account, switched from google fi, and not thrilled with the visual voicemail app not having transcription (fi had that). i was going to be ok with 'readable voicemail', but that has to be enabled through the website (connect.xfinity.com/voice) which doesn't work!
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user_ovto8w
Visitor
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4 Messages
20 hours ago
Try incognito mode on computer. Worked for me. My other computer does not have any issue so site does work. Phone app also works but is harder to navigate to where I want to go. I only use call forwarding and call log not email.
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