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user_mj7tbl
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Friday, June 6th, 2025 9:03 PM

Xfinity now

Hello I was trying to order Xfinity now since my wifi is not set up yet in my new apartment. I didn’t know how to use it or it wouldn’t activate properly so I canceled it. Today in the mail I received a xfinity now modem. What do I do? Where should I send it back? I have email confirmation of the cancellation.

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1 day ago

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EG

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110.8K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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gingerooner

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1 Message

1 day ago

I reset my email password yesterday. When I sign into email today, I am directed to change my password again (I don't want to do this). When I click the reset password button, I get a message telling me to call Xfinity. When I call Xfinity, my call is dropped, with no help. I am trying to find out how to access my email. Doesn't Xfinity/Comcast get tired of having such [Edited: Language] customer service?

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XfinityJeniece

Official Employee

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3.2K Messages

Hey there, gingerooner, thanks for reaching out to Xfinity Forum regarding your email account. We would be happy to help you with accessing your email. I know how important it is to have access to your emails! I rely on mine for just about everything! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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XfinityMartyR

Official Employee

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2.2K Messages

1 day ago

 

user_mj7tbl You can drop it off at any Xfinity Store, or UPS Store who will ship it back to us. 

 

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