Skip to main content

    Support

    Offers

L
Luiss7
1st Topic
1st Like

Visitor

 • 

2 Messages

Wednesday, February 19th, 2025 1:45 AM

Xfinity NOW WiFi Hotspot Pass Suddenly Stopped Working

As the title states, Xfinity HotSpot Pass suddenly stopped working after 2 months of working almost perfectly fine. I've paid for the pass three times since it's pretty useful, specially if you only use 2 devices and don't want the hassle of a monthly contract with equipment. Which is also more expensive with lots of hidden fees.

And then suddenly this month, it just stopped working. It constantly gets disconnected, goes out of range, and even shows as 'no internet' when connected. Not sure what the issue is but it's basically impossible to work with. I've tried reaching out to customer service representatives via email, chat and even on the phone, with zero help. Some representatives appear to not even know that Xfinity offers this product.

I've also tried updating my laptop's system, hardware, restarted, but it's definitely the hotspot connection because I am able to connect to another network, and it's far more stable despite it having lower signal. 

For some reason, it does work perfectly fine on my phone and doesn't have as much trouble staying connected to my TV. I know that the WiFi is only meant to be used with 2 devices, so I don't really connect the phone. 

It seems very unprofessional from Xfinity to offer a product that they have zero customer service for. I'd be willing to pay $15/month or even $20/month if it mean better overall support. The service itself from the hotspot, while not necessarily ideal for someone working, is still a pretty good solution specially if you work remotely, since this wide-range of hotspot locations is offered at coffee shops, restaurants and even hotels.

Question

 • 

Updated 

13 days ago

663

4

XfinityAmandaB

Official Employee

 • 

2.1K Messages

2 months ago

 

Luiss7 Thank you so much for you post for help with your Wifi NOW pass. I understand the fustration when reaching out for help and our team not knowing how to help. WIth the NOW services of any kind NOW Internet, NOW TV, NOW Mobile and the NOW wifi pass they are not included in our normal support system and we do not have access to assist with these services when you reach out using the normal support options. For assistance with any of the NOW products you will need to use our chat for assistance. 

 

2

0

user_86jx77

1 Message

My WiFi now pass stopped working. It says I am not connected to the internet. Can you help me?

Like

Reply

13 days ago

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Hello user_86jx77 thank you so much for taking the time to reach out regarding these technical issues with your NOW services. For the best experience, we do recommend reaching out to our NOW partners first using this link

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

user_efn1br

1 Message

2 months ago

This is happening to me right now an it’s so annoying 

1

0

XfinityRay

Official Employee

 • 

2.7K Messages

I am sorry you are not able to connect right now, user_efn1br! Have you tried reaching out to the Xfinity NOW WiFi Pass team through chat or by calling (855) 216-8902? The dedicated team is able to further help with any issues related to that service. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_up22bh

1 Message

1 month ago

Eh it works okay I recently moved in the last six months and just ran into this xfinity hot spot thing; that it does not work.

1

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

user_up22bh It really just depends on the proximity to the nearest hotspot, and the network traffic. Have you explored our new NOW Internet option? This would provide you a dedicated in home device that you can have set up. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_knwzj0

3 Messages

13 days ago

Mines isn’t working either it’s like it’s a waste of money . 10 dollars isn’t a lot but it can be use for something else, if we can’t get what we paying for that’s how companies loses customers because they say one thing and other things happen. I’m going to fios with my money at least they hotspot works perfect 

3

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Good evening user_knwzj0 we're so sorry to hear about these frustrations with the NOW Wi-Fi Pass. Have you had an opportunity to reach this team directly? 

 

Contact the Xfinity NOW Wi-Fi Pass team through chat or by calling (855) 216-8902

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

user_knwzj0

3 Messages

Yes  I did they said the hotspots are down and going to fix them asap I told her y’all losing customers by them losing money especially those who work from home or on the road and need this . I’m switching my service Wi-Fi provider if they don’t fix this soon . This is ridiculous and they suppose to be the best no no no Verizon wireless is the best mobile wise and Wi-Fi wise . I should’ve went with them at first . I would’ve paid more but my Wi-Fi hotspot or anything won’t be down now . Xfinity a million dollar company or more they shouldn’t be running into these problems for this long . If it’s not up soon and it’s the weekend they willl lose me as a customer for good , money to hard to come by sometime and nobody got time to waste and lose money on a company who can’t get hot spots fixed in a timely manner 

(edited)

Like

Reply

13 days ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

We don't want to lose you as a customer and our team through chat or by calling (855) 216-8902 is here to help in every way we can, user_knwzj0.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

forum icon

New to the Community?

Start Here