Visitor
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2 Messages
Xfinity Now Program vs the Regular Xfinity (Support and Issues) [Edit]
B.C. as soon as I got the [Edited: "Language"]phone, the customer representative couldn't do her job and activate the number, so she asked me to change my number. Me, trying to be kind to this [Edited: "Language"], I did! Do you know how hard it is to change your number after having it for all those years? Well, I felt sorry for her, and she rewarded me with disqualifying me for the $100. Then the supervisors said I would get it back, and nothing. Not just one supervisor who lied, it was like 12 of them. Even one that called himself the Ambassador... whatever that means. Then because they changed the number to their new number, I was even more blessed by their incompetence that they messed up my phone line, and I couldn't pay the bill because they were charging my old number when they gave me a new number. Needless to say, it took them two months to fix the problem, and in all that time I did not have a phone. But that's not the worse of that situation, because when I went to the Xfinity store for their help, do you know not even the regular Xfinity customer service in the store wanted to be bothered with dealing with an "Xfinity Now Customer." Yeah, guys, they have a machine in the back of the store in the Xfinity store in Mays Landing, NJ 08330, where you can speak to the Now Xfinity customer people for help... but! When the guy tried to help me and needed to converse with one of the physical Xfinity customer service at the store, the man did not want to even show his face to help his supposed to be colleague out! Yes, that is how Xfinity treats their Xfinity Now customers. I found myself apologizing to the Xfinity customer service representative that was trying to help me. They still owe me my $100. Wait, did you guys think that was it! Shame on you, there's more. The chat people??? Well, Vargas was his name that charged me $50 for a transfer. Then it took me a week and more times than I can count to get that [Edited: "Language"]back while fighting every chat lying and scheming chat that ended up adding more. It seems like they got their own language, and all it speaks is [Edited: Language]... y'all know the rest.


EG
Expert
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114.9K Messages
7 hours ago
The concern is not "Community Center / Guidelines" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2K Messages
7 hours ago
user_f52ump thank you for using the Xfinity Community Forums page to reach out today. I know how important it is to have your promotional offers honored as a consumer myself. Our options with Xfinity Now are much more limited than with traditional residential or Xfinity Mobile customers, which might explain the trepidation of the representative you encountered in the store location. That said, we still want to ensure you are provided as much assistance as possible whenever you are reaching out to a member of our team.
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