1 Message
Xfinity not issuing my refund
I've chatted with 4 different chat agents over the last few weeks. I've been getting a refund in the next 3 business days for weeks now. How long are Xfinity's days? I want those kind. If they don't know or you didn't settle for their prewritten responses they will switch to a different agent. This is the worst customer service I've ever experienced. They probably already know that since you can't speak to a person verbally but instead text like your arguing with your ex.
It doesn't take weeks to withdraw a payment from my account and it shouldn't take weeks to put it back. Then they have the gall to try and sell me products while they owe me $270. Ballsy.
WHERE'S MY MONEY XFINITY?!
XfinityAlyssaA
Official Employee
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1.8K Messages
6 months ago
Good afternoon @user_qdeq94, and thank you for reaching out on our Community Forums, we appreciate it. I see that you reached out due to delays in receiving your refund, thank you for letting us know. I completely understand where your frustrations are coming from and if I was in your shoes, I'd be upset as well. Rest assured, our team is on your side and this is never how we want our valuable customers to feel. We'd be happy to look into your refund concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
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We look forward to working with you further.
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XfinityOrlandoM
Official Employee
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2K Messages
6 months ago
@user_qdeq94
Thanks for reaching out to us in regards to your refund that you're expecting, this link https://www.xfinity.com/support/articles/refunds-from-xfinity has great information on what to expect when xfinity owes you a refund.
As we discussed the equipment charges were removed off your account which delayed the refund being processes,
Your account now shows the refund due to you, the refund is processed, within four to six weeks from the date the refund was processed you will get an e-mail to see how you want to receive that refund and you just go to https://www.xfinityrefunds.com/ to claim that refund fill out the information on how you want to receive the refund
thank you for being a part of Xfinity and do hope to service you again here in the near future
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user_wwu02k
1 Message
5 months ago
Same here. I’ve threatened to contact the better business bureau and now they don’t want to provide me with the address in order to file a claim. It’s absolute INSANITY.
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user_71ntwu
1 Message
2 months ago
I closed out my account in mid-January when I learned that Xfinity subscription was going up by $25. I returned my equipment on January 24th. I was still charged the new rate on February 10 from my auto pay. I have been given the runaround since.
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