Xfinity needs On Shore Agents or better trained agents who do not lie and mislead for sales.

I have had so many issue with Xfinity in the past 9 months, I don't know where to start: 

1) I signed up for a promotion to receive Peacock at $2.99 for a year. I reached an email in August stating that the rate was going up. I called in to inquire the previous rate would change, they said no it would last through the promotion period.  Received another email stating that my account had termed, called back. They said the email was not correct. Guess what, my account ended., I called back, was told that they spoke with Peacock and everything was reinstated, it was not. Called back a final time, the rep credited me $6.00. I asked for a supervisor, he gave the name of the Supervisor and guaranteed me a call back. It never happened. 

2) That same rep promised me a FREE smart watch, I confirmed 3 times that it was free with the exception of the activation, which they would credit back to me, and they did. However, at activation when I asked the terms of the smart watch, no one could find previous rep's notes. So, I asked for a Supervisor, he said he would research and call back. That was 2 days ago and I have not received a return call. But I received an survey asking why I discontinued my services, I did not discontinue my services, I didn't want the watch unless they honored what I was told by the agent. I also asked for a return label that I never received. 

I called back yesterday to discuss with someone, the hold time was over 45 minutes, I selected, keep my place in line and call me back. I am still waiting for a call back. 

This is ridiculous. And the automated system beyond frustrating, you can say that you do not want to speak to a representative and they send the link and disconnect the call.  This is the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!