Xfinity Mobile

@XfinityThomasB​ 

l have been in contact with Xfinity support from Monday (1/6) to Friday (1/10,) being passed from pillar to post. Having to explain to every customer service representative the same issue over and over again. To me, it seems like Xfinity couldn’t care less about my business.

These are the facts: I SIGNED a contract with Xfinity, on 1/3, and if the correct mailing address was used I would have my iPhone 16 now with a new 24 month contract. As it stands now, Xfinity cancelled the contract due to them sending it to the incorrect address.

I still want my original signed contract as I have been happy with your service, that is however getting extremely frayed.

I don’t know which dept. I signed my contract with. What I do know is that this dept. was able to apply a credit to me from their department.

(XfinityThomasB)To answer you post reply: I did exactly what you said and posted my original post to which you answered. Now you want me to do the same again. This exactly proves my point about being pasted from pillar to post and not caring about my business.

To keep my business Xfinity should go and reinstate my contract and send me the hardware as per the contract, and not tell me to once again go back to Xfinity support.

Thanks for providing those additional details and I can see how having to continue to reach out for the same issue would be frustrating. We are happy to take a look at the details on our end. 

If you can please send us a Direct Message, we would be happy to take a look at the issues.