Xfinity mobile Wifi Hotspots not available

When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability.

The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing page I receive an error that my "account tier does not qualify for this service"

I have tried multiple times with customer service to get this resolved. I have received everything from one extremely unhelpful person telling me that "I should just use my data when I travel" to one person who really genuinely tried to help. He told me that he had to escalate it, and to expect a text asking if my issue was resolved. I said no... and then the robot AI started over at the beginning... like I hadnt spent hours talking to people already. I never received a ticket number or anything I could reference... I am tired of doing this and I just want this perk to work.

How do you escalate an issue that isn't resolved first try? The silly xfinity assistant AI slop is not very helpful when I have to start over everytime.