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user_tgxidg
1st Topic

4 Messages

Monday, April 29th, 2024 6:18 PM

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Xfinity Mobile - Pixel 7A - CASE-MATE

First, we have been loyal customers of Xfinity (Comcast) for 35+ years, (Diamond Members).  We have internet, cable, landline phone and 3 mobile phones.  I bought a new Pixel 7A with a CASE-MATE - Protection Pack, on April 3, 2024  . In less than 30 days, this product failed to protect my phone (False Advertising).  Now I have a new phone with a cracked screen, and no means of retribution.  Local Xfinity Retailer will not exchange or refund purchase, manager stated " policy is 14 days". Case-Mate has no phone contact, only email and text. Case-Mate quickly sent a invoice for a new screen protector package (why, the 1st one clearly does not work). Box clearly states "12 Foot Phone Protection" not true.  I have referred many new customers to Xfinity Mobile based on previous experience, NO MORE! 

You need to be aware of what a terrible product CASE-MATE is.

Why is Xfinity carrying and selling such a inferior product.?

Why should I accept a re-furbished phone?

Question

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Updated 

11 months ago

46

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EG

Expert

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110K Messages

1 year ago

The concern is not "Xfinity Compliments" related................................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_tgxidg

4 Messages

You are correct, this is no COMPLIMENT!  IT is definitely a COMPLAINT, and should be reviewed by Xfinity personnel. 

Look forward to hearing from someone!

1 year ago

0

XfinityArmand

Official Employee

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2.1K Messages

Hi there @user_tgxidg!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to discuss your concerns with your Xfinity Mobile device.  We are so glad to hear from you and want to help in any that we can to ensure that you are having the best experience with your service.  The purchased accessory device, while we are unable to replace the accessory if damage was made in excess of time of purchase, have you reached out to the manufacturer or the device accessory?  As someone who is accident-prone (I am on the 3rd screen crack in 60 days) due to athletic activities, I fully understand the need to get this fixed.  When you are ready, please feel free to shoot us a private message so that we can work on getting things ironed out for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tgxidg

4 Messages

FYI,

Xfinity should have stepped up and replaced my phone with a brand new phone.  Also, I don't care if you have cracked your screen 100 times, that is not related to MY problem,    You also did not address the TRASH/JUNK of a product that you sell to your customers, CASE-MATE, that does NOT protect the phone, who needs a case to protect a case (that's just a oxymoron), who would need to buy an upgraded screen protector that doesn't protect the screen?  I'm I so rich that I just buy useless stuff, I don't think so.  And then for Xfinity to offer me a new phone, IF I add a new line is just absurd. 

I have been with the Xfinity/Comcast company for 35 years, I have referred friends, family and complete strangers to Xfinity, as we have seldom ever had any issues.  Never again!

11 months ago

0

XfinityMartyR

Official Employee

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2K Messages

 

user_tgxidg Thank you for your feedback! We would be more than happy to share your feedback, and your experience with the Xfinity Mobile Team. Please send us a direct message when you have a moment. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_tgxidg

4 Messages

how am I suppose to send this direct message?

11 months ago

0

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