Visitor
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1 Message
Xfinity mobile fraud
I've been fighting with Xfinity since October because they keep taking money from my account, and no one in customer service or the stores is helping. I canceled my plan, but they're still pulling money. Who can I talk to to make this stop? It's been months!
XfinityJeniece
Official Employee
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3.7K Messages
2 days ago
Hey there, @user_imw18n, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile account. We would be happy to help you with ensuring your account was disconnected as requested. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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