1 Message
xfinity mobile data usage due to outage
I have xfinity for my home internet service as well as xfinity mobile - I'm in the outage area in Augusta, GA, and my mobile service has not been great at my home - slow loading speeds, videos won't load, etc. For a while I didn't have any cell service at all, but as I'm waiting on my home service to be restored, my xfinity data usage is my only means of communication and entertainment for the past 2+ weeks. I just got a notice that xfinity is going to slow down my data service - can I get a little consideration since I'm in a disaster area and the home wireless I would normally use is out of commission, probably for at least another week? I can't get any help via support chatting or support lines.
maxie
Contributor
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94 Messages
11 hours ago
For 25 years comcast has deserted us during a hurricane by providing a tv screen message that says"tighten cables" or "asap" which appears as a restoration time estimation. there are no humans to talk to on the phone or to ask a question or just give reassurance to customers or God forbid an actual restoration time window. We sit with no information when it is so easy to do something which would actually help the customer. Having no reps to ask questions or no information posted anywhere that means anything specific, or any message just telling us that repair is moving along. Anything but forcing customers to go without any information. you could do blast emails or texts which can be accessed during hurricanes for streaming etc. Comcast unlike FPL and all Municipal depts. has no committment to the customer as evidenced by this latest milton hurricane.
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XfinityAdrienne
Official Employee
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815 Messages
11 hours ago
Good Morning, user_8rcaso! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do hope you and your family are safe. I am very sorry to hear about the connectivity. At this time, we are unable to change the slower connectivity with the cellular data. Our teams are working as quickly as possible to restore the services in the surrounding areas of Augusta. We would recommend following along here https://south.comcast.com/2024/10/09/augusta-network-restoration-timeline/ for the timeline to restore the services. Please let us know if you have any other questions/concerns, we are happy to help.
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