Visitor
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1 Message
Xfinity Mobile account
I don’t have an Xfinity Mobile account or device yet I’m getting billed and Xfinity is saying I have a past due balance. Please help.
Visitor
•
1 Message
I don’t have an Xfinity Mobile account or device yet I’m getting billed and Xfinity is saying I have a past due balance. Please help.
XfinityJustinM
Official Employee
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659 Messages
9 months ago
Hi @user_8m2ia5 , thank you for creating an official post within our community forums. This is an issue we surely want to take a deeper look at, I know how jarring it can be to see a bill you are not familiar with. Rest assured that our team will get to the bottom of this. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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