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user_uc5bxq
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Wednesday, August 5th, 2026 1:22 PM

Xfinity Main Line

Xfinity was not returned to bury a main line in my neighborhood for over two months.  The HOA continues to call me, however the cable lying in the street is not mine.  The cable in the street is Xfinity main line.  Xfinity has never come back to complete the repair correctly.  I am unable to talk directly to Xfinity service to get the problem resolved.  The last repair person out took pictures, forwarded the information to their supervisor and marked the repair as urgent.  Please resolve the issue!!!!!

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4 hours ago

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XfinityAirelle

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4 hours ago

 

user_uc5bxq Hi there. We understand how frustrating this is, especially after the line has remained in the street for more than two months and the HOA continues contacting you about it. 
 
Our team would be happy to look into this for you. 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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