Visitor
•
2 Messages
Xfinity Live Chat Assistant sent me link asking for Full SSN and DOB
I was talking to an employee through the live chat to help me fix a moving order I had placed.
After they helped me, they asked me if I'd be interested in a new deal, which I said I was.
However when I clicked the link they sent me, it took me to a page that didn't look like the rest of the Xfinity website; the URL has Comcast in it, but it seemed off.
(The link in question: https://iguard-po-1pp.slb.comcast.com:-------- (I put dashes in case the actual link is somehow sensitive))
The weirdest part about the page though was, as the title says, it asked me for my SSN and DOB.
I've never once been asked for my SSN, not even just the last 4 digits, let alone the full thing.
Was this a normal occurrence, or something a bit shadier?
Accepted Solution
CCBrandon1
Problem Solver
•
770 Messages
2 years ago
Thank you for allowing us to help @89_tabs. There was no order placed, and we have shared how to stay protected. If you need anything further please start a new thread following the handy Forum Guidelines.
0
CCBrandon1
Problem Solver
•
770 Messages
2 years ago
Hello! Thank you for bringing this to our attention. We are committed to keeping you protected. I am always cautious when providing my info, and I know on some orders personal info may be needed, however without knowing what the offer is, I would be cautious. Please use these resources on our commitment, and how to report potential fraud.
If you need anything @89_tabs let us know, we are happy to help.
1
0
CCBrandon1
Problem Solver
•
770 Messages
2 years ago
@89_tabs, Yes, I will be happy to take a look for you! At your leisure send me a direct message, and we can get started.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
Wagglz
New Poster
•
5 Messages
1 year ago
Hi - this same thing happened to me yesterday via Comcast Care Chat. They sent the same iguard link requesting SSN and DOB, so I wanted to see if there was any further information/discussion on this topic?
I spoke with Xfinity and one rep says it may be fraudulent and another rep says it's legit. Not sure which is correct. Any updates or feedback on this is much appreciated.
0
0