Hey there, thanks for reaching out through Xfinity Forums regarding your outside lines. Are the trees on the line cause the line to hang lower than usual?
Does Xfinity take care of tree branches on their lines?
Xfinity does not do any tree trimming. If the trees are on your property it is up to you to get someone out to remove the branches. If on someone else's property it's their responsibility. If on the easement, it is your city/town's responsibility.
XfinityJeniece
Official Employee
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3.6K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your outside lines. Are the trees on the line cause the line to hang lower than usual?
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Again
Expert
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32.9K Messages
2 years ago
@user_20e2b0
Xfinity does not do any tree trimming. If the trees are on your property it is up to you to get someone out to remove the branches. If on someone else's property it's their responsibility. If on the easement, it is your city/town's responsibility.
I hope that answers your question.
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