Visitor
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12 Messages
Xfinity keeps raising my bill while I'm under contract
I have a two year contract that will end mid March. However, the past few months my bill has been steadily increasing and this month it jumped an additional $11. I phoned customer service for an explanation and was connected to an argumentative customer service agent who informed me that Xfinity increased prices for everyone in January, including those under contract. No exceptions. If true, what good is a contract if Xfinity refuses to honor it? I requested the agent escalate my call to a supervisor, but was disconnected after being on hold for almost 20 minutes. This is unacceptable. I am requesting that you please provide me with an explanation of charges and whether it is your practice to invalidate existing contracts. Also, I want to cancel my Netflix service on my account. Please advise.
XfinityJorge
Official Employee
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2.3K Messages
5 months ago
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