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user_e41aa4
20th Anniversary celebration
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Visitor

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2 Messages

Wednesday, November 22nd, 2023 4:58 PM

Closed

Xfinity is terrible!

This is hands down the worst internet service I have ever dealt with. It's impossible to get a live rep on the phone & the virtual assistant makes sure you never speak to a live person even after going thru all of the necessary steps in trying to figure out why internet goes out multiple times a day. I work from home and this is a complete nightmare. I absolutely hate it and cannot wait to move to another area with more internet service providers. I had Verizon for years and never ever experienced this much incompetence!

Question

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Updated 

1 year ago

247

3

ccRuben

Retired Employee

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729 Messages

1 year ago

I am sorry to hear about these issues you are experiencing! We will be happy to help you, please send a direct message with your name and address. Thank you! 

1

0

user_ou471c

8 Messages

Terrible service. My internet modem goes on and off daily.  No one is helping. I just get sent to sites that are trying to sell me additional service when all I want is my current service that I'm paying almost $200 a month for to work.  Worst customer service I have ever seen.

1 year ago

0

user_0xqfjt

1 Message

1 year ago

I'm so fed up with their service. I've had my cable go out almost every day for over a week. Always an outage on their end. I want my money back for all the time I've sat on the phone and for my lost services. I've never had good service with Xfinity! [Edit: Inflammatory]

(edited)

2

XfinityEva

Official Employee

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1.6K Messages

@user_user_0xqfjt we're sorry to hear you are also experiencing interruptions. You can follow and keep up with these using the Xfinity app or online.  Online, once signed in, you can click on

'Tell us more about your experience' in the Outage Tips section at the bottom of the page. There you can request a credit for the time your service was unavailable. 

 

Please send a direct message if you are still experiencing issues after an interruption shows 'resolved'. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ou471c

8 Messages

i've asked for credit for all the problems with service --- and the autobot comes back and says I don't qualify.

1 year ago

0

user_ou471c

8 Messages

1 year ago

I have been a xfinity customer for 15 someodd years.  The Xfinity assistant is absolutely terrible.  My service has been going on and off, and I can't get anyone from service to help me for years now.  It's so frustrating.... why doesn't a company that I've been loyal to for years, not want to help....and just continues..... I'm seriously thinking of other options - as I don't see this changing.  The xfinity "assistant" is absolutely ineffective.

1

0

XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, user_ou471c! I’m so sorry you’ve been having such a hard time for so many years with your services and getting assistance to fix it. I'd be more than happy to help you with your internet issues. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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