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user_9w2hx3
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2 Messages

Sunday, September 21st, 2025 6:37 AM

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XFinity is Holding my Peacock Account Hostage

It's clear to me now after numerous calls with XFinity customer service that they are holding my peacock account hostage.  I have them on a recorded call confirming that they will not de-active my peacock subscription to release my "personal" peacock account, and as such, they are holding it hostage so I am forced to upgrade through them.  I have their confirmation on a recorded call, and this is a class action lawsuit in the making.  

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8 months ago

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XfinityKei

Official Employee

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2.4K Messages

8 months ago

@user_9w2hx3 Thanks for reaching out to our team for help. Can you please direct message me your first and last name along with your full service address so I can assit you with  your Peacock account. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_9w2hx3

Visitor

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2 Messages

This issue is not just about me.  It's about millions of XFinity customers whose Peacock accounts are held hostage.  I have already spoken with multiple agents/supervisor who simply confirmed that cancelling the Peacock subscription is not possible.  This is clearly to force customers to purchase any upgrades from xFinity instead of from the third party provider directly.  This is simply illegal. 

8 months ago

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XfinityJorge

Official Employee

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3K Messages

 

user_9w2hx3 Thanks for the response and our team is here to look into your account to see how we can help. We will share our resolution here publically and we appreciate you using our Forums to reach out. Looking forward to hearing from you!

 

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8 months ago

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