2 Messages
Xfinity is deceptive about it's equipment rental policy and charges for data you're not able to receive
I have been a Xfinity customer for about five years. During Covid we upgraded to Xfinity's fastest data plan at 1200mbs uploads 45mbs download speed. This spring I found out that the router that I've been renting from Xfinity for $15mo doesn't even reach the speeds I've been paying for this entire time. I decided that I'd just pay for my own router and modem. After paying for my own equipment, Xfinity is now charging me an additional $30 a month to not use their router.
XfinityVianney
Official Employee
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2.1K Messages
10 months ago
Hi user_qi7diq,
I appreciate you taking the time to create a new post. We value your engagement on the Xfinity Forums. I wanted to start by thanking you for being a long-time customer and providing us with business for many years. The Xfinity Gateways we provide should match your speed tier, and I am sorry to hear that wasn't the case for you. I see you have since decided to use your own device.
I can confirm we don't charge customers to use their equipment. Many customers decide to use their own devices, and we have no issues allowing customers to switch when needed. I need to see your bill to be 100% sure, but a $30.00 recurring charge is typically related to the Unlimited Data plan. Did you request to keep unlimited Data when you switched to your own modem? Can you also confirm your speed and the Xfinity Gateway that you were provided?
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user_lo0491
3 Messages
6 months ago
Had the same thing happen to me. If I return thier xfi equipment my bill is 30.00 higher! Can't wait for this contract to be up.
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user_gdkrzd
1 Message
5 months ago
Yea this is what they do. Unlimited data for $30 comes with the internet packages if you are using their modem/router. Then they charge you a $15 equipment rental fee. So you go and buy your own modem/router to eliminate that $15 equipment fee and then realize you no longer have unlimited. So then you are forced to pay $30 in unlimited data. They absolutely do penalize you for using your own model/router they just reword how they do. They'll get ya anyway they can
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