19 Messages
Xfinity is censoring me!
I am writing to express my outrage and disgust at the appalling service and support I received from Xfinity. Despite being a loyal customer paying nearly $300 monthly, I was treated with contempt and disregard, and left with no resolution to my issues.
The problems began when I moved to a new apartment and discovered that my modem did not provide adequate coverage. I was informed that upgrading to Xfinity Connect would provide me with extender pods to extend the network coverage. However, I was not told that I might not qualify for the upgrade after an evaluation.
Over the course of several weeks, I spoke with at least 20 representatives and made dozens of calls, but received conflicting responses and no resolution. I was assured by one representative that the pods would be sent, only to be denied again later. This was not just a matter of miscommunication - it was a deliberate attempt to deceive and mislead me.
To make matters worse, I was disrespected by a supervisor during a chat session. Despite my patience and persistence, I was treated like a nuisance. The supervisor's behavior was unprofessional and unacceptable.
As a result of this appalling treatment, I have decided to cancel all my Xfinity services and switch to another internet provider. I will not be bothering to demand a refund, as I do not expect Xfinity to take responsibility for its actions.
However, I will be filing a formal complaint with the Federal Communications Commission (FCC), detailing the egregious practices and unacceptable behavior I experienced as a Xfinity customer. I hope that the FCC will take my complaint seriously and take action to hold Xfinity accountable for its actions.
I will also be sharing my experience with friends, family, and online review platforms, to ensure that no one else falls victim to Xfinity's appalling practices.
Furthermore, I have attempted to post about my experience on Xfinity's social media pages, but my posts have been repeatedly removed without any attempt to address my concerns or offer a resolution. This blatant censorship and disregard for customer feedback only serves to further illustrate Xfinity's complete disregard for its customers.
I hope that someone at Xfinity will finally take my complaints seriously and take action to address the systemic issues that led to my appalling treatment. Until then, I will continue to share my experience with anyone who will listen, in the hopes that it may prevent others from suffering the same fate.
XfinityOrlandoM
Official Employee
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3.2K Messages
1 year ago
@user_rdnlic
Thanks for adding the post this is not the experience we want our customers to have. If you have our Xfi complete https://www.xfinity.com/learn/internet-service/xfi-complete , our system will run in Wi-Fi assessment on the Wi-Fi coverage over your home which after about 15 days from the date the X5 complete was added to your account you would get a notification that states if you're eligible for the free Wi-Fi boots pods which that message would indicate your Wi-Fi coverage is not very strong through your home it would have a link for you to click on to redeem the free Wi-Fi boost pods.
If the Wi-Fi assessment that's done states the Wi-Fi coverage in your coverage looks great then the pods would not be recommended.
We do hate to lose you as a customer but we do understand there's other providers out there.
If you need further assistance I am part of our corporate escalations team and I'll be happy to assist you with any concerns.
If you could please send our team a direct message with your full name and full address,
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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user_rdnlic
19 Messages
1 year ago
Right. I had the “assessment” that included that I didn’t have a dead zone. Hysterical that you guys would think I would lie and also how on earth would your Xfinity team know how big my apartment is or the layout of my apartment? How would you know if my L-shaped apartment gets WiFi in the kitchen with the modem all the way in my bedroom on the other side?
a big part of what you’re missing here is that I keep telling you guys I was told that if I upgraded to Xfinity connect, I would get the pods for free. This is absolutely false advertisement. I was completely scammed
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user_rdnlic
19 Messages
1 year ago
I pay for your premium Internet internet plan and sitting here in my living room, I can barely even load this webpage right now
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user_rdnlic
19 Messages
1 year ago
You have my contact information (I had to log in to post this). I believe your client retention team should be reaching out to me, and I shouldn’t have to jump through hoops to get in touch. If you want to retain me as a client, you can call me. If not, I’ll proceed as usual.
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user_rdnlic
19 Messages
1 year ago
I’m even willing to restore my cable service if we can find a resolution for my Internet issue (if you guys send me the pods).
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