Visitor
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1 Message
Xfinity is asking me to return unused equipment I do not have
Xfinity is asking me to return unused equipment I do not have. Please confirm that I am not being charged for equipment and please stop sending texts. If I am being charged, please tell me what I am being charged for. I used the xfinity app for my TV and I own my modem. I returned the cable box years ago and do not have one now.
XfinityJanelle
Official Employee
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1.6K Messages
2 days ago
Hey @user_ff076j , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the unused equipment messages. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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