Xfinity is asking for equipment I never had.

Xfinity is asking for equipment I never had. I cancelled and they are now saying that I have a TV streaming box that I need to return to them. I never had this equipment. I only had internet access since we signed up in 2021. Don't have a TV. Just watched movies/youtube on tablet or phone. Since I cancelled, I don't seem to have access to the support chat to try to resolve this. How can I straighten this out with Xfinity?

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XfinityRaul

Official Employee

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3.3K Messages

5 months ago

@user_fa1nro Thank you for making us aware of these return equipment notifications you're receiving via Forums. I would be more than happy to help get this sorted out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_rva2nv

Visitor

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2 Messages

im having the same issue.

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18 hours ago

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XfinityJustinM

Official Employee

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1.3K Messages

Hi @user_rva2nv,

If you are being asked to return a Xfinity stream box it was likely called a Flex box or Xumo box. Customers with Xfinity internet were able to receive one of these devices at no additional cost. I have personally found that many customers have tended to forget about the devices and often find them at the bottom of their closet. Have you taken a brief look around for it? The devices are relatively small, black, and roughly square shaped.

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5 hours ago

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user_rva2nv

Visitor

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2 Messages

4 hours ago

It would have been from like 10 years ago if anything. I haven't completely tuned my place upside down for it, but I don't think it's here.

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Customer Service

user_fa1nro

Xfinity is asking for equipment I never had.

XfinityRaul

user_rva2nv

XfinityJustinM

user_rva2nv

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